MarketFlow Business Managed Services

Business Process Management:

·       Monitors industry processes to ensure completion, including manual intervention and liaising with clients and agents.

·       Handles industry exceptions/errors promptly; ensuring smooth workflow progression.

Exception Handling:

·       Investigates root causes and provides timely solutions for unexpected issues in the overall MarketFlow solution.

·       Raises tickets and liaises with clients for issue resolution, ensuring client satisfaction.

Reporting:

·       Provides regular updates on system performance and business goals, enabling informed decision-making.

·       Offers customisable reporting options to meet specific client needs.

Service Management:

·       Ensures overall service quality and efficiency through regular performance reviews and SLA (Service Level Agreement) monitoring.

Agent Management:

·       Handles communication and coordination with industry representatives effectively, ensuring smooth end-to-end processes.

·       Addresses data mismatches and facilitates flow resubmissions as requested by agents.

Settlement Performance:

·       Provides regular estimate reports to identify meter reading estimates and billing enhancements tailored to client requirements.

Solution Monitoring & Admin:

·       Collaborative approach to identify and deliver solution enhancements, ensuring a robust solution.

·       Proactively monitors solution performance, ensuring readiness for future needs.

Data Provision:

·       Fulfills ad-hoc data requests from clients and auditors promptly, providing requested data extracts.

MeterFlow Business Managed Services

Exception Handling:

·       Efficiently handles any MeterFlow exceptions and alerts, ensuring smooth operations.

·       Addresses failed commissioning issues promptly, minimising disruptions.

Reporting:

·       Provides comprehensive reports on business processes, portfolio performance, and system alerts.

·       Enables clients to track performance against SLAs (Service Level Agreements) and make informed decisions.

Service Management:

·       Offers oversight of services, including regular reviews and addressing anomalies promptly.

·       Sets quality and efficiency targets to optimise service delivery.

Agent Management:

·       Manages communication and coordination with industry representatives effectively.

·       Handles DCC (Data Communication Company) Inventory and relationships, ensuring seamless operations.

Read Retrieval Performance:

·       Monitors and adjusts read retrieval strategies to meet industry and client benchmarks.

·       Ensures efficient management of data volumes for improved performance.

Solution Monitoring & Admin:

·       Collaborative approach to identify and address solution enhancements, ensuring a robust solution.

·       Proactively monitors solution performance, ensuring readiness for future needs.